great computers largely, just hope there is no issue as customer service is a joke. They couldn't even get the sales part right of my order, god forbid trying to solve a technical issue. I'm shocked to read reviews saying the sales experience was solid. If how they operated with me on a non-tech issue is indicative, I would 100% believe the torrid comments people say about their inability to address real customer service issues. It was such a bad experience I'm returning the two laptops I ordered from them. As context: Spent about 2 hours on the phone to get a simple price match processed two days after I ordered the item from their own website, and still couldn't get it processed. This should take 5 minutes. Their own price dropped by 10% over two days on their website, and I ordered the initial item from their website. Mind you I called them HOPING to save them money and the world gas from having to return the item they sent me and have a new one come at a lower price. They advertise a simple 30 day price match and protection, but I'm convinced they put low skilled employees in place to process it to limit people using that protection. Eventually had to hang up on the CS person after waiting 40 minutes to talk to them and a Jyoti Sharma putting me on hold 5-10 times over the next 50-60 minutes, rarely ever properly communicating what she was doing.