OMG, I'm not the only one, I have such a terrible experience with Lenovo Customer care team, technical team, warranty team, ANZ team, I purchased new Lenovo February, 2nd lenovo, thought buy direct not through third party so will be look after if any issues, ha how wrong was I! The has been a leak issue with the Oled screen, I contacted Lenovo to speak to someone about it, I was pushed to a whatsapp chat, automated, then a link was sent, days later an email demanding 12 photos of computer, more days waiting to receive an email saying my case transfered to yet another team for issue repair quote, but this is under warranty, no explanation of what was wrong, again days later an email came with a repair quote for $935, what the... I just paid $1590 4 months ago, in shock I did not respond straight away and Lenovo have emailed daily for response despite it taking me weeks in follow up emails from 14th June to today 7th July, I responded last week to management, customer care, ANZ and any other lenovo email, ANZ management came back to me, saying they would look into the case and assured me they would have the issue sorted by close of business, that 3 days ago and I haven't heard anything, how can such a big public company like Lenovo treat it's customers with such distain complete disregard, I was shocked when I went to leave a review and found 102 other reviews saying exactly what I have experienced, shame on you lenovo, Do not buy a lenovo, if any thing goes wrong your on your own!