Battery failed while in warranty. Lenovo said send the laptop to their repair facility in Houston. They advised I would be without a computer for 2 or more weeks. Depending on whether they have a battery in stock. I replied 1) I cannot be without a computer for 2+ weeks and 2) I advised that I am currently traveling I said just ship me the batttery and I'll pay an independent install. Lenovo refused. Basically you are out of luck if you cannot part with your computer for 2 plus weeks. Give me a break. Who can go without a computer for two or more weeks. I thought I was being pretty decent to offer to pay to have a third party to install.