My 15 month old Ideapad 7i Pro developed a few problems - camera stopped working, brightness toggle keys on the key board would notfunction, chrome got shut off automatically many times midway while using, touch screen not working smoothly. Lenovo customer support's solution was to take it to a Bestbuy to get it fixed as it is a hardware issue and the laptop was out of warranty. Luckily, I bought it from Costco and called their tech support who, after asking me a few questions, asked me if there are any updates pendng. I saw that I had a pending windows update. As soon as I did that, the camera and the brighness problem were resolved. If I had relied on Lenovo support, I would have wasted precious time and money!