I just received one of the best customer service interactions from a Lenovo support team member. I work with computers and know my way around them. I called upset and needed help with catastrophic self inflected laptop issues. I know how long it usually takes to clear my mishap and I was prepared to invest my entire night to fix it. Within a minute I was talking to a real person. The support team member remained polite and professional throughout our entire interaction, and he even threw in humor. What I thought would have taken hours was fixed within 10 minutes. Apparently Lenovo preinstalled recovery options I didn’t know about. I’m not buying any other brand again.