I’m genuinely at a loss for words when it comes to Lenovo’s Premium Care service. After investing in their so-called “Ultimate Plan” for 36 months, I’ve experienced nothing but frustration and disappointment. Honestly, the only thing they seem to excel at is finding creative ways to save their money and avoid providing real support to their customers. The customer service is a nightmare. Multiple calls and emails yield no resolution—just generic responses that leave you feeling unheard and undervalued. Even their employees and technicians, from what I’ve observed, appear dissatisfied with the company’s penny-pinching behavior. It’s no wonder the service feels hollow and ineffective. Their damage protection and other “ultimate” plans are utterly bogus. If you’re the kind of person who can tolerate using a laptop for only a year before it becomes unusable, then maybe Lenovo is for you. For anyone expecting longevity and actual support, stay far away. I’m currently on their 36-month plan, and it has been nothing short of a disaster. The apathetic attitude of their employees and technicians is a clear reflection of an unhealthy, toxic work culture that’s bound to hurt their sales sooner rather than later. If you value your time, money, and sanity, don’t fall for their marketing gimmicks. Avoid Lenovo’s additional services at all costs—you’ll save yourself a lot of frustration and regret.