All Lenovo do is lie. Awful experience. On the 18th November I gave Lenovo more than £1300.00 for a laptop and a mouse in the Black Friday sale. It was needed for an urgent work requirement. Neither has ever arrived. I contacted them on the 25th & 26th November, and they said they would get back to me in 5-7 days, then again on the 6th December because I had heard nothing, they said sorry - please wait another 3-5 business days and they'd get back to me. I wrote them an email on the 20th and then called them today (23rd). They said they'll send me a refund in 5-7 business days (been here before!) and I should order the laptop again via their website, and they would then refund the difference. I said that's sounds complicated and they've proven they're not trustworthy - I don't want a refund, I want the laptop that I ordered. Lenovo said, "We can't do that because it's out of stock". I said how am I supposed to order it then?! Apparently it's not their problem. I said why haven't they got back to me at all, they said they don't need to - they expect me to call them to get an update. They then said they could've emailed but they don't have my email address. I pointed out they've emailed me dozens of requests to review the Lenovo that I have never received, and at my request, on December the 6th they followed up my phone with a confirmation email. They refused to send my email from the 20th on to their complaints department. Looking at the other reviews - my experience is not an isolated incident - and Lenovo clearly don't care. Don't give them your custom. They will take your money and all you'll get back is lies.