Tech support is good but customer service is HORRIBLE. I bought a Lenovo dock for my ThinkPad and have had nothing but problems for the last 1.5yrs requiring multiple calls to TS for help. Finally, one of the techs told me that the dock is incompatible with my ThinkPad (why Lenovo would sell a dock not compatible with one of its own laptops is a mystery to everyone). When I called CS, they told me to buy a new one - thanks for nothing!
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