I am an IT Manager for a small school district. I recently purchased 40 Chromebooks and Lenovo refuses to service the couple that were broken from the factory. Contacting support is awful. When they respond to a ticket you cannot respond back without creating a whole new ticket every time. Responses are final with no opportunity for conversation. They refuse to honor the warranty and do not have any interest in complying with the law. I will never purchase a Lenovo computer personally or professionally.