I bought a Lenovo all in one computer from Brent Cross John Lewis, about a year ago, in the last few month it has been going wrong,so I contacted John Lewis Technical Support team who were always to assist over the phone,and even though it was ok for a short time it went wrong again. But their technicians were very helpful . At the end of last year I bought a 5 year contract for just under £500 from UK Instant Support Team, which I was led to understand was part of Norton? I have contacted their technicians a few times about the computer problem,which there technicians took over to test software.They corrected but after a few hours the faults appeared. One of their technicians said I should change the battery in the mouse, but a wired mouse does not have a battery? I was given aa number of the person who set up the agreement, but can never get him? at 90 this has caused me frustration, disappointment, & feeling none of these technicians are able to correct the computer fault. What I do not understand is how these experts can not solve this computer problem? This experience has over all made me unhappy even though it appears they seem to try to correct the continued problem. Having paid £500 I feel that even though they try to correct the computer problem, they have not done so.