If I could give 0 stars, I would! I strongly urge you to consider purchasing a computer elsewhere. If you want a lenovo computer, DO NOT go through the UK lenovo team. They are pathetic at best. I purchased a Thinkpad X1 Carbon Gen 7 computer - received it and it was faulty. I sent it back and asked for a replacement and the 2nd computer was faulty again. They told me at this point, my only option was to get a refund and issue another order (I did not). After more than a week of having sent back my second computer, they emailed me asking what my return reference number was and asked if it was picked up from my home address - THEY DON'T EVEN KNOW THEMSELVES WHATS GOING ON. I have yet to wait for my refund which they said would take 3-5 working days. I expect this will be another week since they didn't even know the item was returned a week ago. I initially bought my computer in mid-April and well it's almost mid-June. During this entire process, I called over ten times - every time they tell you someone will call and get back to you, they DO NOT. They also are not helpful as everything needs to be reviewed by a higher team, which does not take up to two days like say, and seem to not exist since there's no one to speak to. One of the issues I had which was reviewed by this 'higher team' came back two weeks later after consistent calling from my end to just get an update. Such a shame as I think the computer is meant to be really great but if you're paying over £1400 for a laptop, it should be worth it. ALSO, if you decide to move forward, good luck with getting help if something breaks down with your laptop PAST the initial 14 days - they really try not to put you first as a customer. ABSOLUTELY HORRIBLE TO SAY THE LEAST!