Juan Luis Rodriguez Quintana purchased 4 813H9518 EPAC, NCM Milano 26" Trekking E-Bike,48V 13Ah 624Wh, Weiß Número de serie:DE248UI6H0815 on 11-2-19. I have attached the purchase order. This bicycle has caused many problems since the purchase date. Mr. Rodriguez Quintana had to replace the brakes 4 times since that date. The worst happened on July 16th, 2021 when riding the bike in the Priorat, Spain in the town of La Morera de Montsant, the brakes failed. Mr. Rodriguez Quintana suffered 2 broken ribs and 20 cuts and scrapes. Stitches were required. He could have suffered worse damage and even death. Because of this grave accident, Mr. Rodriguez Quintana is requesting compensation in the form of a monetary amount to cover the physical and psychological cost. He is fortunate to be alive.