Manager Leon Cycles. Mr Rigoli. Dear Sir. My name is Lance Carroll, I live in Launceston Tasmania and over the last few months I have been dealing on behalf of my grandson with one of you employees, namely Shane Kenneth. My grandson has an Aspen Moscow Ebike which has required parts only obtainable from your firm. My dealings with Shane have been more than satisfactory. I know nothing of electric bikes yet Shane has patiently taken the time with me explaining what the problem is with my grandsons’ bike and organising to send what he considers required to rectify the problems. We all complain when we don’t receive good service or salespeople fob you off, yet we neglect to say thanks when we receive service with a smile. I have always been of the belief that we should also acknowledge those who provide good service, hence this email. I don’t know if you have personal files on your employees in regards to how thy conduct themselves and to better your business. If you do then I request that you place a copy of this in Shane’s file for future references. i.e., promotion, etc? I would also ask you to personally congratulate Shane on receipt of this email. This email is totally unsolicited and I’m sure Shane would be surprised to know I have written to you. Regards. Lance Carroll. Launceston. Tasmania. 0408547424. 8. 7. 2022.