Gary and Phil never fail to amaze me. I have now purchased 3 ET bikes from them. While we were waiting for the third one to arrive they lent me an ET1000 for my wife to use until her ET720 arrived. This is generally unheard of out there in retail land. If there is an annual Leon Cycle award then Gary and Phil would certainly deserve to get it for truly outstanding 'above-and-beyond' customer service. The level of service they provide is sadly lacking in the public service arena these days but the service provided at the WA Malaga store is to be applauded. I would also like to give Phil an extra shout-out for his level of personal customer care which should be used as a benchmark for customer service training. (By the way Phil, thanks for the cheesecake, and the Luma folding lock works a treat). If you want to experience what exceptional customer service is, get your next bike from the guys at Leon Cycle Malaga WA! Kevin Tipene. PS: I just love my ET1000 :-)