Very bad experience. I was forced to go inside the store during the pandemic because they would not accept my gift certificate online or over the phone. But the worst part was I had to go through the big store to the back. The employee at customer service had NO MASK and was speaking to other employees. No wonder the numbers in ICU are so high. Very bad. Risk your life for nothing. Oh and they didn't even accept their own gift certificate. Told me to come back. Unbelievable. I wrote to customer service and told them this and their answer was for me to order something online and pay for it in full myself, then come into the store in 3 months and they will honour the gift certificate and give me a refund for that amount. NO THANKS!!!!!!!! The manager that called me was not interested at all about the employee not wearing the mask. They need to warn people at the entrance about this.