We ordered a sectional from Coldbrook, NS, and delivered it by end of June. Part of the sectional had no legs. As delivery guys advised us to call customer service management and we asked for missing part. They promised will placing an order and we will have it soon. A month after I phoned customer service to know when I will get missing parts, I was told the Customer service manager will call me in few minutes, she is busy now, but, never happened I call 3 times left massages she never responded. I emailed her 2 times never heard back. I understand that Covid-19 is increasing problems between customers and businesses, but, ignoring a customer who paid in advance for their products and showing no respect it’s shocking, the fact of not being or willing to communicate with us and hiding behind the door it shows the mentality of business. We are Retired and living hours away from the store and have no proper truck otherwise I would bring back what we shopped and dump It all in front of their door and ask for refunds. Shame of them I paid for my furniture and I am not enjoying to have them because one part is lower than other ones and looks funny and ugly. I will not try to wish bad for their business because I believe there is some good people working in this location and trying to survive , but, I am not happy. All I will say, SHAME, SHAME OF YOU Leon's to having managers with no basic sense or training of communications and of course, they got trained by your head office.