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Anonymous
BUYER BEWARE! Their delivery service is awful and their customer service personnel even worse! They take no care in delivering furniture. Had 2 leather couches delivered back in Dec. and one of the delivery guys was paying more attention to the parked truck on our driveway instead of where he was pulling his metal trolley. Banged into a brand NEW rim on the truck he was admiring and put a dent in it! Second delivery person saw it happen, along with one of us. He took pics and submitted it to their Head Office (if you can call it a head office). TIFFANY (Leon's Delivery co.) is an absolute joke. Asked us to submit the cost of replacing the new rim. Dragged it out, accused us of having a fake invoice back from Nov. because the Tire company we purchased from was a mobile shop and had HST/GST on the invoice. She argued up and down that the invoice needed a separate HST and GST number or the bill was fake!!! We got 2 quotes from 2 different Tire Shops for the cost of the rim (cost is higher now), and Leon's Delivery only took the original one after all that. The cheque for the replacement rim was supposed to be ready 4 weeks ago. Finally after speaking to several other customer service people, they agreed to pay. Now after about 5 phone calls to Tiffany, she told us today the person who is to "sign" the cheque refuses to sign it as he is NOT happy with some paperwork. Seriously what is the hold up?? Absolutely terrible on their part after their delivery company IS responsible for the damage.
2 years ago
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Leons Furniture has a 2.2 average rating from 375 reviews

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