Extremely poor customer service and unehical behaviour from the Leons Richmond Hill Ontario Store Rep and Manager. I have paid for a mattress online and also paid for the Old Mattress disposal service online. The delivery guys delivered the mattress today but refused to take up the old mattress since its not wrapped. They told me that I was supposed to pickup the old Mattress cover and wrapped it and I should call the store. Richmond Hill manager refused to talk and the sales rep was not helpful at all. Totally unprofessional behaviour. Since its an online purcahse, Leons should provide every thing needed for a successful transaction and delivery (Note: they specially called me for this additional purchase of mattress protector after online purchase of mattress and told me that they cannot honor the warranty unless I buy a Cover from them) which was after the the online purcahse of mattress. Its just like trapping someone. Very dissapointed with leans. Definately my and my family last purcahse with them. I will advise not to do online purchases with Leons, specially Richmond Hill Ontario Store