Extremely poor customer service for long time repeat customer. One of the worst conditions we have seen a company ever deliver a brand-new product for. Additionally, they would not honour their return/refund policy when the product was purchased on a Monday, delivered same week Wednesday and we immediately called same day delivery. They advised that once the product is taken out of the box it is non-returnable, yet their delivery agents removed it from the box without consent. They then advised that is standard, wait I am confused if you mentioned out of the box policy but it’s standard you remove it this seems contradictory. We were told to go to the manufacturer and have a repair serviceman come out. Can you believe that, spend over $1,800+ on a new product and have a company deliver it and wash their hands with it and tell the customer to spend more time dealing with a 3rd party that wasn’t involved in the initial transaction. Do not trust their Term & Conditions and if you call say as little as possible as they will manipulate the situation and falsify information. They sent 4 pictures, one of which was our own and the only one of the product, the other 3 were actually only of the box and different angles with no product visible, just cardboard. They said the damage could not be from delivery based on “their pictures” ha-ha it was pictures of a box, I can’t even make this stuff up. We used to be loyal customers but in the past few years their business has gone down hill, they are not even the most competitive on pricing anymore and won’t price match. We highly recommend taking your business elsewhere like Trail Appliances, Canadian Appliances, Lowes, Home Depot, or anywhere but Leon’s. We thank you though for the new “VIP” service (sarcasm) must stand for “Value isn’t Priority”