I ordered a dishwasher (including delivery, removal and installation) on October 8th, it was delivered October 13th. The guys who delivered had no idea about installation and removal and left the big box in the middle of my kitchen. I called Leon's who gave me a number to call for installation, these people had no information on installation or removal. Shouldn't Leon's have scheduled this? Finally my dishwasher is hooked up a week later. I run the dishwasher and an error message appears, it's leaking! I contact Leons customer care, they will take no responsibility. I then called the installers who send me back to Leons, who then sends me to Whirlpool and it goes back and forth for sometime until finally Whirlpool sends a technician to look at my appliance. Of course, he needs a part and will return. He's been here 3 times now and today this damage dishwasher that was delivered to me is still sitting in my kitchen broken, again waiting for a part. It is now December 26th (2 1/2 months later). I bought a brand new appliance, it's never worked, it was delivered damaged and Leon's would not exchange it for another. If in fact they did replace it, they said they would have to charge me AGAIN for installation. And let's not forget the 3 days I had to be home between 8:00 a.m. - 4:00 p.m. to wait for the appliance technicain (3 days off work) and when they finally return again with a new part that's another day off work. I've contacted head office and received voicemail, still no response. I'm flabbergasted to say the least.