Leon is a fraudulent company and have staff who have zero customer service etiquette. I made purchase worth 3,966.83 including protection in 2019. I was told that I will receive my protection back if I do not use it after 5years. Chiqui Sangalang who is an office manager said the policy of refunding came into effect in 2023 and further made the situation worse by saying, If I shop at the Bricks then that is the BRICK policy and not Leons. I was Livid because, in 2019 when I made the purchase I was told I will get my money back ($300) after 5years if not used. Had a conversation with her and she promised to do do something if I shop for some items, which I agreed, went into the store today to get Twin and Full mattrass but she offered yet another protection of $65 then she will take $50 off the mattrass. I was fooled yet again. This is to let Chiqui and the management of Leons know that people work hard for their money and you should treat people the way you want to be treated. Also I am demanding for my protection funds because I did not.