Took six months to receive sectional. After one week of it being delivered I called service because frame was lopsided. Three months later they came and took HALF of my couch. Returned it within a week saying nothing was wrong with it...although the delivery men agreed there the frame was slanted. Was told that they would replace half the couch BUT there were no other couches on the planet and they would have to make me one. After six months I called again....they were making the couch BUT there was no more of that material on the planet. One part of the couch was replaced two years later. Of course due to time passing ....the new side was fluffier and brighter in colour than the other side of the sectional. Called, complained, and the service lady said all she could do was come over personally ans restuff my pillows. I said yes please do. She said she would call when her schedule freed up. Never hear from her again and my calls were not returned. Sectional bought in Brockville, service out of kingaton. Brockville store I have no complaints. Kingston service horrid. Absolutely horrid.