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Anonymous
Hello, I’ve made a purchase at Leon’s store in Woodbridge.. Picked the colour that I wanted and 4 months later they delivered me the wrong colour couches. I did not want to keep the couches but the delivery man insisted that we keep the new couches and than they will exchange once the right couches are delivered.. 4 months later they come to deliver my couches and once again they bring the wrong coloured couches. I reached out to costumer service asking to speak to a manager and I was told that I would receive a call right away.. It’s been 2 weeks now and I have reached out to costumer service several times wanting to speak to a manager and every time I get a different story.. My couches were delivered for the third time and now my couches are both damaged.. I’m demanding to get new couches once again but they refuse to do so.. We are not getting compensation for all the trouble we’ve gone through and at the end we received damaged couches and Leon’s is not taking any responsibility to exchange my couches.. I payed a lot of money for these couches and I expect to receive brand new couches. If anyone decides to go shopping at LEONS make sure you ask all the questions and make sure once your product is delivered it’s in good condition because if not they will not replace with new product they will only get someone to fix it. Makes sure it’s in writing other wise they will not replace the product with a new product. Once Leon’s takes your money good luck with the service they will not take any responsibility for what happens next. RECEIVED THE WORSE COSTUMER SERVICE IN MY LIFE FROM LEONS COMPANY.. No one once to take responsibility for their actions .. It’s pretty sad.. Worse service and will never go back again.
7 months ago
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Leons Furniture has a 2.2 average rating from 373 reviews

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