I have been a long-term customer of Leon's, and on September 14, 2024, I went to buy a washing machine. As soon as I entered, a salesperson named Abi approached me. He noticed I was looking at washing machines and convinced me that the last floor model on display was the best choice. He assured me it would work perfectly, and if I wasn’t satisfied, I could return it within 48 hours. I hadn’t intended to buy a floor model, but he reassured me that I could return it if I wasn’t happy. It seemed too good to be true, so before I signed the receipt, I asked the cashier to confirm this. The cashier called Abi back, and he reiterated that I could return the washing machine within 48 hours. He also mentioned he would ask the manager for a $100 discount and said that if they delivered it, he would provide a $75 discount. However, I later found out that Leon's delivers items free of charge. Two days after delivery, the team did not connect the washing machine and took our old one without us asking. The next day, the new machine was making a lot of noise, stopped for an hour, and then started beeping. I called customer service and spoke to a rude woman named Sundari. She said that was not their return policy and suggested I call the manufacturer instead. I explained that Abi had told me I could return it within 48 hours, but she insisted that couldn’t be the case. She said she would talk to Abi and call me back the next day. So far, I haven’t heard anything from Sundari or Leon's. Now I’m stuck with a floor model, and I will never return to Leon's.