I went to purchase a couch, loveseat from Leon’s. Immediately I cancelled the loveseat. The delivery guys were to deliver the couch to my apt. They couldn’t deliver & left in the hallway in front of a fire escape. There are two people who live in my apt. My 87 yr old mother & myself. Leon’s Brampton mgr was advised immediately that this couch was used. They were not taking it back. He said the couch is marked as delivered. The couch is used. I have even contacted Leon’s head office & the girl also told me they were not taking the couch back. The couch has a hole in the front, the top and back of the couch fabric is all worn out. The arms are not even. You can see its used. I have never had such a hard time in the past with Leons and this is a disappointment. The mgr in Brampton doesn’t care about the consumer and especially head office when the “girl” didn’t want to hear the explanation. I did receive a call from the Brampton store that they were coming to pick up the couch & credit me back. This couch had been a burden to our household as it just sits snd takes up space. No one can sit on it & no one will. My mother is 87 & I’m in my 60’s & “we” did the damage as per the mgr at the Brampton store. I would like for him to tell me how the 2 of us made such a mess. I do not accept this kind of behaviour from Leon’s or their employees. I keep reaching out to hear a good out come, BUT you being a consumer, read previous reviews before buying from Leon’s which I wish I did beforehand. This is not finished & I will be NOT accept “delivered” as an answer. Look at the pictures & judge for yourself!!!