Disappointed with Faulty Product and Poor Customer Service I purchased a washing machine from Leon's, expecting a smooth experience, but it has been a nightmare. The machine was delivered late at 7 PM on December 21, 2024. Upon installation the next morning, I realized it was malfunctioning despite carefully following the manual. When I called customer service, they told me to deal with the manufacturer instead of offering a resolution. Frustrated, I drove to the store to speak to the manager. After waiting over 30 minutes, the manager refused to address my concerns and insisted I handle the issue with the manufacturer. When I refused, citing my rights under the Consumer Protection Act, 2002 and the Ontario Ministry of Public and Business Service Delivery's guidelines on returns, exchanges, and warranties. that allow a 10 days return or refund for faulty products, the manager escalated by calling the police, falsely accusing me of damaging the machine during installation. This was unprofessional and unacceptable. The machine wasn’t tested before delivery, and the delivery process itself could have caused the damage. Customers shouldn’t be blamed or left without a resolution for faulty products. I urge others to think twice before purchasing from Leon's. Always clarify the return policy and ensure your rights are respected. This experience has been nothing but stress and disappointment.