Went into the store to purchase a refrigerator saw a cafe one I loved. It had a dent in the front I chose a Bosch floor model instead because a wanted it asap. A few days later it was delivered. I was not home. I was on the phone with the delivery guys. I was at work. My sister was there at home. They struggled to get it in took them over an hour maybe closer to two hours, eventually, they decided to take the doors off. It’s a three door fridge it was two delivery guys the entire time I could hear just this one arguing it’s the fridge is too big. The doors are too small. These houses they don’t make them to accommodate these size fridges The was just complaining and complaining and complaining when I was in the store the deal was that they would put my old fridge in the basement. These guys refuse to go down there even before they try. They said they don’t do that when I said I was told you would put it down there. Eventually they said the door to the basement was too small. The fridge was bigger for them to bring it down. They would have to takeoff the door to the basement. Also that would takeoff the hand going down to the basement and they’re not paid to do that so they left the fridge in the kitchen and they left when I got home that night the fridge two significant dents in the front. My door jam was bashed up. The seal in front of the door jam was rubbed off like it was cut up with them struggling to get the fridge in. I called the store and I told him what happened. They told me to send pictures I sent pictures of the fridge. There was a lot of running around then. Eventually they said because it’s a floor model they would not replace it or do anything. I went into the store to complain and talk to a manager there. The manager told me it’s not because he’s a floor model. He said the guy took a picture of the fridge that they brought in and there was no dent when she showed me the picture of the fridge that they have. It was a close-up picture. You couldn’t even tell where the picture of the fridge was, the picture of the fridge was taken and the fridge was filled with fingerprints. It was just dirty all over and it was taking a far off, so there was a dent the dent wasn’t visible in their picture but my picture that I took that night when I got home, the dent was visible. They told me there’s nothing they can do and they have to believe their guys so I’m left with this fridge. Almost $3000 with a dent in it. Also, there’s a flat piece which hangs from the ice/Walter dispenser that was not delivered. It was on the fridge in the store, but it was not delivered to my house. The manager in the store told me that it was delivered. I would never ever go back to that store again and I would not advise anyone to because there’s no accountability everyone from sales people to managers they’ll promise whatever they think will get you to buy their product and then that’s where the niceness ends once they get your money. I have dealt with different stores Tepperman’s Best Buy etc. never experienced this level of unprofessionalism and or incompetence. .