The web site is the worst I have ever used! It was so user unfriendly and I almost gave up and went else where. One on pages it would show errors which allowed you to correct. The next page would show no errors and not allow you to move to the next page. When it did eventually allows us to leave the page it would erase all the details we had just entered. This happened at least 3 times! I had to call the next day to give my email address and check the details I entered were correct as it kept deleting my details. I didn't get the documents emailed to me that evening, which is why I had to call. I did report this to the person that answered the phone but don't think he was very interested