The freezer section is not working properly since more than 3 weeks now. Really bad service is being experienced with mixed messages or even false messages - 1. When I reported this to LG, as this is still under original warranty, the rep suggested to turn the appliance off and leave it off for 24 hours, with doors open. While it's very inconvenient, we did as told, but that did not help. 2. I called them again and the attendant this time informed that she did not have required setup to run the test remotely and placed a call for the repair with 0800Repairs. 3. The engineer arrived the next working day and simply replaced the pcb at the top without checking anything, and went off. 4. It possibly started cooling but the problem resurfaced just after few hours. I waited for 24 hours as advised by the engineer and then called LG again. They reopened the call. 5. I waited for 2-3 days but did not receive any update from anyone. Calling 0800Repairs is just waste of time as you either get a message that their advisors are busy and they cut you off or just keep you waiting indefinitely!! 6. I again called LG and this encountered someone who I am not sure knew what she was referring to. She informed me that 0800Repairs were waiting for some component to arrive. I challenged as how did they know which component to replace when they did not do any investigation - the engineer simply replaced the pcb WITHOUT testing anything! She insisted that they were doing the right thing. My request to send someone at least to do initial investigation was rejected ... ! 7. Finally after a wait of another week, an engineer visited today WITH NO NEW COMPONENT as LG had informed me WRONGLY. He did lot of investigation to conclude that he could not figure out what was wrong and he will now inform LG. So finally after a wait of more than 3 weeks, after wasting lot of time on chase, with hassle of not having a working freezer, and finally ending up spending lot of money on a new freezer (you need a freezer these days, don't you?), we still do not have our LG freezer in working condition and do not know when or whether that will be fixed. If anyone from LG is reading this, I want to inform them that I am raising a formal complaint as well. Really will not recommend LG to anyone now ...!!