Sorry, this is long winder but wanted to give the details: We purchased an LG American style fridge freezer for £1600 just over 3 years ago which has since stopped cooling/freezing. Called LG and paid the £165 to get it repaired (an all-in price). The first engineer turned up about a week later and said it was the PCI board without doing anything to test it. This was fitted about a week later, signed off as being complete and it stopped working again the day after. Calls to LG again and had to wait about another week before the engineer came out and this time tested and opened the fridge/freezer, it turned out to be the compressor and door switches which he ordered. Next visit was cancelled by the engineer as they still did not have the parts and another date planned. This date turned up and no engineer? Called the engineer who said we wasn’t on his list, called 0800Repair who transferred me back to LG who had cancelled everything as they (LG) could not get the parts. They then offered me the £165 back which was the first insult as the compressor has a 10-year warranty, they said they was waiting for the engineers report before contacting me again to resolve the issue. I tried to complain, but there is no where to do this apart from their message service. Another four days later and it turns out they can get a compressor but not the door switches, again offer me the £165 refund then change their mind as I had the PCI board replaced which was not needed. LG were happy to offer us a £165 refund which would leave me with a broken fridge freezer that cost £1600 over three years ago, that they cannot fully repair as they cannot get the door switches, and no one else can repair it as all these parts only come from LG. Just spoke to someone in LG complains who gave me the option of take the £165 or have just the compressor fixed. Even though there is a 10-year warranty on the compressor, I cannot have my £165 back as the first engineer incorrectly replaced the PCI board. Be warned everyone, I would not recommend, or buy anything from LG ever again.