Purchased a 70inch LG TV from Best Buy in September of 2020, by February of 2021 the TV started to automatically shut down/ turn off by itself mid programming. Then after that every time I try to start up the TV it turns on and the image is pixeled and the sound is baffled and the TV shuts down by itself and after about 20 seconds turns back on. I reached out to LG customer service about this in March of 2021, the first thing they told me is that a technician would have to come up (in the middle of a worldwide pandemic). A technician came out to the house and said the issue was the Wifi module, after a few weeks he came back and I had to help him remove the TV from the wall and help him un-assemble the TV. After the Wifi module was replaced the TV had the same issues in a few days, called LG back and they stated the tech would have to come out again. The tech came out again another 3 times and replaced other parts which I was not made aware of what they were. The TV continued having the same issues. So again I reached out to LG, they stated an LG tech would now have to come out as the tech that came out was not from LG even though they were the ones that chose the tech and instructed him to come out. After a few weeks an "LG tech" came out, he stated the reason the TV was shutting off and doing what it was doing was because the cable box had power at the HDMI port and that's what was causing this issue. I reached out to the cable company and their technician came out, when I told him what the LG tech advised he was in disbelief. He said of course the cable box has power, if it didn't it wouldn't power on. But anyways, he replaced the box and even used the same box on my other 4 TVs in the home and the box worked perfectly and the LG TV where he put a new cable box on continued with the same issue. I reached back out to LG and they requested a report in writing from the cable company and a receipt for the purchase of the TV so they can process a replacement or refund of the TV. I contacted the cable company and within 3 days provided the report requested by LG to them along with the receipt for the purchase of the TV. After 3 weeks of not hearing back from LG I contacted them once again and I was supposedly transferred to the executive affairs department or whatever its called. I was told by the agent that everything was being submitted to the refund department and someone would contact me within 3 days. After 2 weeks no one contacted me as expected so I reached out to them again, every agent I speak to tells me something totally different and they just push the blame onto another department. So after almost 3 months dealing with the executive department and no resolution I reached out to LG via social media and they provided me with contact information to contact the Presidential Liaison department which I immediately did. After speaking with Aquiria Jackson in the Presidential Liaison department on 7/13/21 I was told she would have this resolved for me immediately and I would be refunded or an approval for a replacement would be done in a few days and she would reach out to me. After 2 weeks and no update I reached out to her again via email for an update, she then asked me for copies of the cable company's report and receipt for the purchase of the TV which I had already provided to LG on two different occasions. Finally on 9/20/21 I received an email from Aquiria after requested multiple updates on multiple different occasions and she told me the following "As previously advised, you were processed for a Dealer Exchange with Best Buy at the beginning of September. You should have been contacted by Best Buy to facilitate and complete the exchange". I immediately responded to her that she hadn't contacted me since July so I have NOT been advised of any Dealer Exchange or anything else from anyone. I also did reach out to Best Buy to see if they were aware of something and Best Buy said they have not received anything from LG in regards to my TV. Since then I have been trying to reach out to Aquiria and the other contacts I have at LG and of course I have no response nor any update from anyone.