An Open Letter to LG LG is one of the worst companies I have ever dealt with. To anyone reading this PLEASE think twice before buying anything made by them. I know it may seem silly that I'm putting in this much effort over only $150, but if they'll put up this much of a fight over a $150 repair (for parts actually worth *maybe* $30 to them) just imagine how difficult it could be for you to get them to make right on a more significant repair. Dear LG, After taking more than 4 months of going back and forth with you over what should have been a simple issue to resolve, you've permanently lost my business. Your low-quality plastic fridge bins cracked in less than 2 years, while still under warranty, and you refused to replace them time and time again. I would bet that if you added up all the time that several people at your company spent on my case, it would exceed the value of the parts that needed replacing (around $150). But for some unfathomable reason, rather than simply replace those parts and keep me as a happy customer for many years into the future, you'd rather waste everyone's time and permanently lose my business. You also felt the need to accuse me of ordering parts from an "unapproved supplier" which I had to resort to doing, after I got NOWHERE with getting parts replaced from you, and then claimed that you had to get approval from upper management to issue me a measly $45 cheque to reimburse me for 30% of the cost. A $45 cheque is really worth the time of upper management at your company? Also, I don't buy that the supplier I ordered from was an unofficial supplier, as according to the return address label on the shipping box the parts were shipped directly from an LG warehouse. Instead of simply making things right for your customers when your shitty products fail (or better yet, making decent quality products in the first place), you manufacture substandard products to cut costs and increase your profits, and spend your resources trying to prevent your customers from getting any resolution from you at all costs. Do you honestly think it's acceptable to only solve 30% of a customer's issue when damage occurs while an appliance is still under warranty? If you went to a dealership while your car was still under warranty and they returned the car to you only 30% repaired or required you to pay 70% of the cost, can you honestly say that would be OK with you? You also insisted on calling the damage "cosmetic" as a way of claiming the damage was not covered under warranty, when the bins had major cracks and holes, and were completely unusable. By this logic a car windshield with a large hole in it only has cosmetic damage, and the owner should still happily continue to drive it. I'm turning down your pathetic and insulting offer of a 30% reimbursement on the parts I already paid for. I will make sure everyone I know hears about my experience, and hopefully they'll think twice before purchasing any LG product. Between the time you wasted fighting with me over this simple issue, and the future purchases you've lost from me and everyone I'll warn off from your horrible company, I'm confident you'll lose a lot more than the $150 the parts were worth and that gives me far more pleasure and satisfaction than a pathetic $45 cheque. You could have simply sent me replacement parts (which to you, I'm sure are actually worth more like $30) and I would have remained a happy customer for years to come. Instead you wasted a lot of time proving what a garbage company you are. Good job!