The warranty and the paper its written on is a complete waste of paper!! If i can give anyone advice on what to buy when it comes to LG, in particular washing machines then stay well away from LG! The customer service is absolutely appalling with no understanding or empathy towards their customers what so ever. They have NO CLUE when it comes to understanding our consumer rights in Australia under the Australian consumer laws and only quote the information that is scripted for them! All they do is waste time and irritate the customers so much that they just give up on claiming warranty. But what can you expect when the (lack of) customer service department are based in the Phillipines!!?? Definitely looking into another branded model which is not connected to LG as I refuse to go through the painful situation again. Will be telling all family and friends to avoid buying an LG! One word of advice to LG and all large business/corporations, bring your customer service team back to Australia if you want customer satisfaction and positive feedback!