Horrible customer service. Washer dryer unit came dented. LG was supposed to call me as the local distributer made a claim number on our behalf. However they initially told me LG has poor customer service. THIS was a gross understatement. Customer service was AWFUL. First attempt they had a bad connection - then the call dropped they said they would call back and did not. That call was about one hour of my time. Then I called back when i had time the following week. I have been on the phone for over 1/2 hour and they have DONE NOTHING.. They have the claim number then they ask me the same questions in different ways over and over again. It seems simple -- they know the problem. Schedule a service call. NO! Still holding now. AND hoping they don't hang up or my phone doesn't run out of battery!! SERIOUSLY!~ I feel bad for the sweet person on the phone but they seemingly DO NOT Want to pay for someone to come out. They just want to wear me out!! Hopefully they schedule the correct person to fix the problem AND who can get the part!!!