I would like to say I bought 2 washing machines and 1 drier spent over 2.5k and they are great - LG shop are a complete nightmare and would benefit with a customer service course. Delivery delayed 3 times the LG shop told me it would take 3 days to speak to their warehouse - UNBELIEVable - the chairman is not interested the LG shop manager in my opinion is arrogant and help must be 10th on his list. They offered me £40.00 ref my bad experience. Will never buy a LG product again and I have a 50k pot for my flats which now will go to Samsung - If you want to buy LG do it through John Lewis who are fantastic and the LG shop manager and LG should take a many many leafs out of their book - Horrendous experience never ever to be repeated for me