I ordered a microwave from LG Online. I was given a delivery date and was told I would be contacted 1-day before delivery with a time. Never happened. 36-hours later, after the stated delivery day had passed, I called LG (trying to get help online gave me a migraine) and was finally told I could cancel the order -without a penalty- because (well gee) the product had not been delivered. Guess what, nothing was cancelled; instead I received a message saying I had been granted a new delivery date. So still waiting for a microwave I no longer want. This whole experience has been a 'twilight zone' nightmate. Never again!!!!