I am writing this review to express my utmost disappointment with LG's customer service and the handling of my monitor repair. After sending my monitor in for repair, LG managed to lose it, leaving me without a monitor for an extended period of time. Despite my consistent efforts in chasing their customer service team for a resolution, I have been met with nothing but frustration and empty promises. It is truly disheartening that a reputable company like LG can mishandle a customer's product and then take no responsibility for their actions. I have wasted four weeks of my valuable time trying to resolve this issue, only to find myself still without a monitor or a suitable replacement. As a result of this unacceptable experience, I have decided that I will no longer be purchasing any LG products. The lack of accountability and disregard for customer satisfaction demonstrated by LG is simply unacceptable. I believe it is necessary to share my experience with others to caution them about the potential frustrations and disappointments they may face when dealing with LG. Furthermore, due to the negligence displayed by LG, I have now taken legal action to reclaim the cost of a replacement monitor. It is unfortunate that I had to resort to such measures, but I firmly believe that LG should be held accountable for their actions. In conclusion, my encounter with LG's customer service has been an utter disappointment. I strongly advise potential customers to reconsider purchasing LG products due to their poor customer service, lack of responsibility, and disregard for the importance of consumer satisfaction.