LG customer service is a joke. I spent hours trying to access my account to register a recently purchased microwave. The LG website kept sending me to my husband's account. I spent hours talking with reps (probably in Bangalore or Costa Rica) who kept sending me to other departments, then back again, and no one could help me get my account fixed. At one point my case was "escalated" for a senior manager to solve. I asked them to call me so we could get the problem sorted. Instead, this "senior" person sent me a text (over Memorial Day) saying the problem was fixed and if I had any more issues go to a link, which I did, and there was no help on that page, either. Complete stupidity and the webpage doesn't even work! I would give LG no stars if possible. I would expect a whole lot more from LG but obviously they don't care about their customer post-purchase. Very frustrating and since I have purchased several LG products-- I won't be doing it in future. LISTEN, LG, to your customers!