I am a frequent buyer of LG appliances for having faith in the quality. However I would like to share a bitter experience in one of my recent purchase. I had bought a LG refrigerator Model GL-T432APZY OF 44002/- ON 29-3-2023. In last month while cleaning the compartment glass in running tap water, I was shocked to see the glass shelf breaking into fine particles which got scattered all over the place which appeared truly dangerous. I tried calling LG customer service to replace the compartment glass. But I was told that it cannot be replaced from their end. I have been maintaining refrigerator for many years and the present incident was a bitter one. I never hit the piece on any surface not did carelessly handle it but on mere washing the incident happened and there was no fault at my end. No instructions were provided on cleaning or about the material of the glass shelves by the dealer. I presume the quality of the tempered glass is extremely poor and hence requested to replace. Customers like me trust LG brands that provide warranty but it is surprised that LG is not providing any warranty on such delicate parts. My repeated requests and request to MD LG are being turned down which made me write this note . Extremely sorry to say that I have lost trust in your product foreseeing the danger in handling the delicate parts that cause injury. As a reputed dealer safety of customers using your product is company's responsibility. I will certainly be weighing this experience in future while purchasing any LG appliance and is extremely disheartened