We bought a home theater sound round system for 300 and something dollars and everything‘s been fine for about a year and now the sound goes from normal to almost a whisper no matter how high you turn it up and I tried to explain that and the customer service LG person Kept saying it wasn’t close enough to the TV and I tried to tell him it’s been in the same place for over a year and it’s worked just fine that there’s a malfunction in your equipment and it has a two year manufacture warranty on it and they will not send me a new speaker it has been the worst experience with the customer service reps that I have ever had … a guy named Jay which I doubt it is his real name put me on hold for three hours because he didn’t want me to leave a review about him …