Ordered a washer. When it was delivered, they told me it was not possible to get my dryer out of my laundry room in order to put the new washer in. As though my house had been built around the dryer and it had never come in or out of that doorway. The delivery men were rude, the woman who called me to tell me that my dryer would not come out was rude. Especially when I pointed out that this made no logical sense since it had gone in in the first place. They then asked if I wanted them to leave the washer in the middle of my kitchen. I said no, I'll just order from Best Buy as they had successfully installed both a washer and a dryer over the past several years despite the "fact" that the dryer was supposedly permanently stuck in the laundry room as I apparently bought it from IKEA and assembled it inside the laundry room myself. The next day I got an email confirming the successful delivery of my washer. I spent 45 minutes on the phone with them explaining repeatedly that I was not in possession of any new washer. Three weeks later I still did not have my refund. I had called multiple times at this point- each person told me there was no documentation of previous phone calls. About a week after that, my refund was issued but they charged me a $55 restocking fee for returning the washer. So let me get this straight. Your delivery people were rude and also unable to take correct measurements. You told me you could not install the washer because removing my dryer was an impossibility. So I had no choice but to return the washer. And now you're charging me for it? I'm honestly astounded at the horrible customer service through this entire experience. I am frustrated and if I can prevent anyone from going through LG, I will do my best. Best Buy delivered my new washer/dryer set today. They had no difficulty removing my dryer and were in and out of my house in less than 45 minutes. Paying them a little more was absolutely worth it and I will never deal with LG again.