Our 9 month old LG microwave quit working. Called LG for warranty repair. It was registered when we purchased our home. They sold it direct to the builder but couldn't find the records by the SN. When they finally found it, they had us living in AL with a Chicago exchange phone number. We're in NC. Told us they couldn't get in touch with repair so they'd give us 3 contacts to call ourselves. One was 7 hours away, one 3 and the local one wouldn't work on an over the stove microwave. Then found out LG had NOT instigated a warranty repair, just a case number. They wouldn't do warranty without a copy of the invoice THEY sent to our builder. Finally got warranty number and A&E repair came out. Looked at it and ordered 3 parts and said they'd be back day after parts arrived. That was 2 weeks ago. You can't call or email A&E. LG couldn't get through to get us an appointment. We got escalated to the LG president liason. Took over a week for them to get thru. Repairman shows up with no helper to unmount and remount the microwave. Now I understand why LG and A&E both only have 1 star ratings.