Would leave no stars if possible! This company are scammers!! Avoid at all cost!! 😡 I’ve had my washer/dryer less than two years. It came with a five year warranty. I originally had a problem with the drum of the machine, they brought out a engineer to fix it only he didn’t put the screws back, he said to me when he left, he’s now going back with a pocket full of screws!? I thought to myself surely my machine needs those screws, anyway we carried on using the machine thinking the engineer knows best & I need clean clothes however, a few months later surprise, surprise the machine were running extremely loud & got so much worse over this time & also kept overheating to a point where you can no longer touch it when on. It burnt through the door seal & I contacted LG again. They sent out a second engineer who replaced the seal & put back some of the screws as he said they were missing, he asked to use my bathroom before he left & me not realising he had actually cut himself whilst operating on my machine aloud him to & sent him upstairs. After he left I not only realised blood marks all over my machine but there were blood marks all over my bathroom, my white towels & my freshly painted walls!!!! Why he didn’t just ask for a plaster I don’t know but I made a complaint to the company & they apologised!! Then a couple of months later I had to contact them again. The machine had again overheated & burnt through the replacement door seal!! They sent out another engineer to again replace the seal which he did but also left my machine with a leak so not only is it ridiculously loud, unusable & overheating it is now also leaking!!! 😡 I’ve tried to contact LG numerous times regarding this but they have stopped replying, it’s been weeks & I can not wash/dry my clothes as my machine is not fit for purpose! I had my previous washer/dryer over ten years & I never once had a problem with it! If I hadn’t decided to ‘upgrade’ the machine I’d still probably be using that one with no issues what so ever. Please, please, please do not purchase any product from this company! Save yourself the hassle & stress & use any other brand but LG!!!