Been calling for 1 year on refrigerator. They send video trying to explain that some noises are normal....told them no, none of the video issues are my issues. REFUSE to send technician after first 9 calls. Now i get put on hold for an hour and argued with by someone who hardly speaks English. Warranty up in 2 weeks still no technician. Customer support is the worst ever!! Pretty much non existent. I have even been told by service companies they won't even deal with LG because they are impossible to deal with on their end too. DO NOT BUY ANYTHING LG!!! I will continue to contact them until I get reimbursed for this piece of junk refrigerator!!!! LG sucks!!!