LG Heat Pump Condenser 9 kg I purchased the above just over 2 years ago. The first year was working as advertised, then a rapid decline in its efficiency. The clothes were generally damp after completion of the cycle and the cycle kept resetting-sometimes to taking up to 10 hours a load. I contacted LG. They sent out a technician who replaced two pumps on 2 separate occasions, replaced the water diverter on another occasion and also replaced the sensor. The condensation in the drum was huge, so much so that the moisture then escaped from the door onto the floor on every load, despite me cleaning the seal repeatedly and ensuring there was no fluff on the door and seal. The customer service was so automated. The amount of times I was told “I really want to fix this for you” and “I understand” was incredibly frustrating. Eventually (after me chasing LG up again and again), I spoke to the resolution team which was a total waste of time. I was told the technician found nothing wrong and the machine was in working order and I would have to contact the service technician myself, if I wanted it looked at again and would be charged if no fault found. It was like losing an uphill battle. All I can do now is to advise people never to buy LG products and that I should have looked at LG reviews prior to buying one of their products, as there are countless unfavourable reviews.