My $1500 2yr old refrigerator stopped cooling on a Wednesday evening. Called LG customer service on Thursday morning and after a very long wait got through to someone. They said they would put a ticket in and a local repair company would contact me. On Friday, I was contacted and an appointment was set for Monday morning. On Monday morning the company called and cancelled. Rescheduled for Tuesday morning which was then cancelled on Monday afternoon. Called customer service again and new company was given the repair job. They came Tuesday and said the compressor died and replaced it. I was told after the repair was done I could put in a claim for all of the spoiled food. I took photos and called to put the claim in. Someone took my info, never asked for photos and never heard from anyone. I called and was told my claim was denied because the repair was done in one day. My family and I had been living out of coolers for 5 days. I even spoke to a supervisor who also confirmed that this is their policy when the repairs are done in one day they will not reimburse. This was first LG appliance and it will be my last. Horrible customer service. I wish I would have read all of the bad reviews first. Lesson learned.