I shouldn't have to call 3 times in order to schedule a repair. The Customer Service Agent told me they would call me back to confirm my appointment (this was the 3rd time I called to schedule an appointment, because nobody successfully confirmed it), and of course, the Agent did NOT call me back the next day as they said they would. FINALLY they show up 2.5 weeks after I first called-in, only for the guy to tell me the issue with my washing machine was a loose hose, so I had to be charged since it was not something covered by warranty (it was a user-error apparently, but I checked the hoses before he arrived). Sure enough, 3 hours after the machine was still leaking, plus I got charged because he couldn't figure out what was wrong the first time. Plus, why do I constantly have to get thrown from department to department? It's exhausting to have to spend 60+ minutes on the phone each time I call-in. LASTLY, I have called enough times to know that there is an issue with the automated message. Sometimes it gets stuck in a loop where the male machine voice starts reading code (literally is just reading out a slew of numbers) and it does not end.