Horrendous customer service and product! I wished I had read all these reviews before buying LG washer. I bought LG top load washer in April. In July it leaked. Then, it leaked again in Sept. It leaks once in awhile so not a consistent leak after every wash. I scheduled repair service. Tech guy came and couldn't find any leak. He said I am using too much detergent. I only fill the cap to line 1 so not sure why that has anything to do with washer leaking. He recommended to use half of line 1 and use the tub clean w/ Affresh. I did what he recommended. In Oct. it leaked. I called LG and they sent the same tech guy. He said the same thing...use less detergent and use tub clean weekly for about a month and that should solve the issue. He even guaranteed that it will work. I gave it 2 months and within that 2 month timeframe, it leaked 2x. By now it's Dec., so I called. Got the run around and was transferred from agent to agent and put on hold and got disconnected. Called again to talk to a supervisor, but this agent told me they don't have supervisor and she transferred me to a different department. Got disconnected again. I called again next day, this agent told me they have supervisor and that I need to schedule repair service one more time before they can give me an alternative solution. Not sure if she was just saying that to get me off her back but anyways I scheduled appointment. Every time I schedule an appointment, I have to miss work. 3rd appointment, same tech guy saying the same thing. Tech guy stated he can't find any leaks or anything wrong w/ washer other than I'm using too much detergent. This washer should be called "no detergent washer"! How ridiculous...what washer can't handle half of line 1 detergent?! This is so frustrating and I'm not even sure what to do anymore to get this issue resolved. For sure I will never buy another LG product and will let others know about my experience.