LG Support does not know their products and compatibility with other LG products. Reached out to LG support via Facebook to check the compatibility of rear speakers and an existing sound bar. LG support confirmed compatibility. Made the purchase of rear speakers as a Xmas gift. Attempted to connect the new rear speakers to the existing sound bar and my surprise they would not wirelessly connect and there was not a wired connection option. Reached back out to LG support to address the lack of connectivity who had me doing and trying different things for over 2 weeks. After about 3 weeks in this hamster wheel of telling me that the two units were compatible and trying different things to connect the 2 units, I was finally told that they realized that the two units were NOT compatible. At this point, I realize that I am also past the return date at Best Buy which is where I purchased from. I only find this out when I go into return as that is a separate issue and review. Best Buy accommodates me the best they can since I am after the 2-week holiday return policy and provides me with a gift card for the full amount of my purchase. The gift card is of no use to me as I typically do not shop at this store and have not made a purchase in over 10 years there before this one. I reached out to LG to explain my issues with the return and not being granted a refund to my debit account and request that LG refund the monies. I would have been more than willing to send LG the Best Buy gift card had they issued a refund. I am not looking to receive a double refund but would like my refund to my debit card so that I can purchase my mother-in-law a new Christmas Gift. I was told by the text customer support that a presidential liaison would be able to decide to refund me my money and that what I am requesting is not unreasonable. (I have all the messages from day 1 when I reached out before Christmas). After several more weeks of asking LG support when will I receive a call from the presidential liaison, and be told that the case was closed and that they reached out? I got an actual text message asking how my service was with the presidential liaison that I just talked with. I DID NOT EVER TALK WITH A PRESIDENTIAL LIAISON at this point! I again reached out to support, and another week went by, and I got a text from Chasity who identified herself as a presidential liaison. When I received this text, I asked that they call as I have been stuck in this hamster wheel of messages and texts with LG and that it should not be a business protocol to text an individual about a complaint and ongoing issue. The next text I received stated "Calling" When I received the call Chasity told me that all she could offer would be a service call. For what? There is nothing that a service call would have done to rectify the issue of connectivity if the units were NOT compatible and I no longer have the unit, I have a useless me Bust Buy gift card. When I bring this to her attention, she then offers me a 15% coupon towards future purchases. What would ever make this woman think that I would make another LG purchase again in my lifetime after all the issues with this one is mind-boggling. Not to mention this 15% is less than what I would get if I made a normal purchase. When I could see that I was not getting anywhere and Chasity had the knowledge and common sense of a brick of soap, I asked for her supervisor or manager. Chasity let me know that she is the supervisor and there is no one higher than herself. I asked who the owner of LG is if it's a board of individuals or a single person. At this point, Chasity reminded me that all LG calls are recorded and that this call is not being resolved so she is going to end the call and hung up. That’s right…HUNG UP ON ME. I was not yelling, not making rude or disrespectful comments which were certainly warranted but continued to ask to talk with her manager or escalate this issue above her department. I sit still in the same position I have been an unresolved issue, LG employees not having any clue, a Best Buy Gift Card that is worthless to myself and my mother-in-law, and my issue not resolved. Beware of LG they do not know about the products they sell, and their customer service is terrible, maybe the worst I've ever experienced.