Exactly 3 years to the date of delivery of my French Door, bottom freezer LG refrigerator the compressor died.. fridge just stopped working. I called customer service on 3/6/24 and they sent their authorized service company Expert Electronic Services (1.8* review out of 40 reviews) to install a new compressor. Their only worker to service LG refrigerators came out with a new compressor and was here over 90 minutes. I asked what he was doing when I smelled a funny smell and he said he was welding the compressor to one of the cooling pipes in the cooling system in the refrigerator. He finished.. I did not hear the compressor turn on, not did I feel the fridge getting cold. He told me the compressor just vibrates and the fridge takes 15 hours to cool and the freezer takes overnight to reach its temperature. The next morning it was as if he did nothing. Nothing was cool. I called LG customer service and explained what happened and they said they never heard of a compressor being welded in. They wanted to send the same guy back to fix it/examine the damage and I said I wanted another company Another company, Vivi Electronic Services called me to ask what was done so far to my fridge. When I told them that the guy welded the compressor to the cooling system pipe he said I cannot repair that or undo what he did, that the person damaged my cooling system and voided my warranty. I called customer service again and told them what Vivi Electronic Services said and asked to speak to a manager and they agreed, said LG was going to sue the first company, send an In-House LG Technician to examine my fridge and if found to be damaged they would offer me a replacement or a refund. This was on or about March 13. This never happened. Instead the merry go round started and LG customer service kept repeating the same thing... to send out a repair person and that my case would be escalated. On March 19 I thought the In-House LG Technician was coming to examine the condition of my fridge to approve the refund but to my surprise when I opened the door it was the same technician who welded the compressor to the cooling system and damaging my fridge in the first place. I said I didn't want him touching it again, fearing more damage.. Vivi Electronic Services said I was lucky he didn't puncture the freon line.. that is dangerous. The first guy said he was there to weld closed the hole in the cooling system pipe he created when incorrectly installing the compressor. I said no, and immediately called LG customer service and they said that I refused service so they couldn't do anything. I reminded them that an LG in-house technician was supposed to come out to look at my fridge to okay my refund so they said "let me set up another service call for you", at which point I lost it a little. I said is this for the in-house LG Technician and they said no for a repair, and so I was on the merry go round again getting nowhere with customer service and one day shy of 2 weeks without a fridge. I really thought LG was a reputable company and would do right by me, but unfortunately I have no choice at this point except to involve an Attorney. Even if it were possible to fix the whole in the cooling pipe, I shouldn't have to live with a 3 year old $2000.00 fridge that is a patch job that may not last because their authorized service company caused the damage. I was also told by the second service company that what the repair guy did voided my warranty.